NICE System

NICE Systems (NASDAQ:NICE) is the leading provider of Insight from Interactions TM solutions, based on advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. NICE is revolutionizing VoIP interactions management with state-of-the-art solutions for IP contact centers, branches, and command and control centers.  NICE’s solutions are changing the way organizations make decisions, helping them improve business and operational performance, address security threats and be proactive. 

Area of Business

There are two focus sectors for NICE Solution :

-  The Contact Center and Enterprise Sector

NICE is the market leader in providing fast and efficient solutions for the capture, storage, retrieval and analysis of customer interactions for the enterprise sector, including contact centers, financial trading floors and facilities organizations. Such organizations handle and record many thousands of interactions (phone-calls, emails and more) every day. NICE offers a uniquely holistic view of customer interactions, with the broadest set of performance and analytics solutions, each a leader in its category, addressing the full spectrum of business issues from strategic to operational, from providing competitive intelligence to reducing operational expenses.

Using NICE's multi-dimensional interaction analytics, these organizations can identify specific customer interactions and analyze their content. This enables both contact center managers and other business users to gain valuable insights, take appropriate actions, and improve the business performance of the enterprise.

NICE provides cost-effective solutions that operate in TDM, hybrid and VoIP environments for maximum flexibility and reliability.

 -  The Public Safety and Security Sector
NICE's next generation security solutions empower security personnel to detect, prevent and respond to threats in real-time, and to investigate and reconstruct criminal and security cases.

NICE provides advanced video surveillance and control services that ensure the security of facilities and allow for the remote evaluation of objects, vehicles and individuals. NICE also provides proven incident monitoring and reconstruction solutions for communication systems that enable public safety professionals and First Responders to increase the effectiveness and accuracy of incident inquiry.

Leading Customers

NICE's solutions serve over 24,000 customers worldwide, including over 75 of the Fortune 100 companies.

more information is available at www.nice.com

Industry Awards  (http://www.nice.com/news/industry_awards.php )

Only list partial records in 2005 ~ 2006.